Privacy Policy

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide when you register on the Services, express an interest in obtaining information about us or our products, participate in activities on the Services, or otherwise contact us. The personal information we collect may include:

• Names
• Email addresses
• Passwords
• Contact or authentication data

We do not process sensitive information.

Payment data

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and security code. All payment data is handled and stored by our payment processor, Paddle. You may find their privacy notice at paddle.com/legal/privacy.

Social media login data

We may provide you with the option to register using your existing social media account details. If you choose to register in this way, we will collect certain profile information from the social media provider as described in Section 7.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

2. How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication
• To deliver and facilitate delivery of services to the user
• To respond to user inquiries and offer support
• To send administrative information to you
• To fulfill and manage your orders and payments
• To request feedback and contact you about your use of our Services
• To send you marketing and promotional communications (where permitted)
• To protect our Services, including fraud monitoring and prevention
• To identify usage trends and improve our Services
• To comply with our legal obligations

3. What Legal Bases Do We Rely On?

If you are located in the EU or UK, we rely on the following legal bases to process your personal information:

• Consent. We may process your information if you have given us permission to use it for a specific purpose.
• Performance of a contract. We may process your personal information when necessary to fulfill our contractual obligations to you.
• Legitimate interests. We may process your information when necessary to achieve our legitimate business interests.
• Legal obligations. We may process your information where necessary to comply with applicable law.
• Vital interests. We may process your information where necessary to protect your vital interests or those of a third party.

If you are located in Canada, we may process your information based on express or implied consent, or as otherwise permitted by applicable law.

4. When and With Whom Do We Share Your Personal Information?

We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties which are designed to help safeguard your personal information.

We may also share your information in the following situations:

• Business transfers. In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With your consent. We may disclose your personal information for any other purpose with your consent.

5. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies to collect and store your information. For more details, please review our Cookie Policy.

6. Do We Offer Artificial Intelligence-Based Products?

As part of our Services, we may offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies. When you use these features, the information you input may be processed to generate outputs. We use this data solely to deliver the requested service and to improve our AI features. We do not use your submitted data to train third-party AI models without your explicit consent.

7. How Do We Handle Your Social Logins?

If you choose to register or log in to our Services using a social media account, we may have access to certain information about you. We will use the information we receive only for the purposes described in this Privacy Notice. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider.

8. Is Your Information Transferred Internationally?

Our servers are located in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Services, you consent to this transfer.

If you are in the European Economic Area (EEA), UK, or Switzerland, we comply with applicable data protection laws when transferring your personal information.

9. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

10. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, and we cannot promise or guarantee that hackers or other unauthorized third parties will not be able to defeat our security.

11. Do We Collect Information From Minors?

We do not knowingly collect, solicit data from, or market to children under 18 years of age. If you learn that any data we have collected is from a child under age 18, please contact us at hey@crowbly.com.

12. What Are Your Privacy Rights?

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Request access to and obtain a copy of your personal information
• Request rectification or erasure of your personal information
• Restrict the processing of your personal information
• Data portability
• Object to the processing of your personal information
• Withdraw your consent at any time

To exercise these rights, please contact us at hey@crowbly.com. If you believe we are unlawfully processing your personal information, you also have the right to lodge a complaint with your local data protection supervisory authority.

Account information

You may at any time review or change the information in your account or terminate your account by logging into your account settings, or by contacting us. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.

13. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

14. Do United States Residents Have Specific Privacy Rights?

Depending on your state of residence in the US, you may have additional rights regarding your personal data. These may include the right to know what personal data we collect and how we use it, the right to delete your personal data, the right to opt out of the sale of your personal data, and the right to non-discrimination for exercising your rights.

To exercise your rights, please contact us at hey@crowbly.com.

15. Compliance and Development Status

Some of our Services may be in active development or beta. While we strive to conform to applicable data protection laws, there might be cases where certain measures are still being implemented. We will improve our privacy measures as the Services develop. If you are a customer from the EEA or UK and have any concerns about personal data processing, please contact us at hey@crowbly.com.

16. Do We Make Updates to This Notice?

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

17. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at hey@crowbly.com or contact us by post at:

Crowbly FZE LLC
License No. 4415394.01 | Formation No. 4415394
Business Centre, Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates

18. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please email hey@crowbly.com.